In Touch Games is a repeat offender in the UK gambling market. The UK Gambling Commission (UKGC) has made the operator cough up cash two times before, and it has just announced a new financial penalty totaling £6.1m ($7.5m).
In Touch Games operates 11 gambling websites, including bonusboss.co.uk, cashmo.co.uk, and drslot.co.uk, among others. According to a UKGC release on Wednesday, the company has received a new penalty after failing a compliance assessment last March.
accepted a customer’s word that they earned £6,000 ($7,389) per month
Among its social responsibility failures, In Touch Games did not interact with a customer until seven weeks after they were flagged for erratic play patterns and extended playtime. The operator also accepted a customer’s word that they earned £6,000 ($7,389) per month without verification.
In regard to anti-money laundering, the firm did not have policies in place to address risk factors for politically exposed people, their close associates, or beneficiaries of life insurance policies.
In Touch Games paid a £2.2m ($2.7m) settlement in 2019 for regulatory failures and received a £3.4m ($4.2m) fine and warning for further failures two years later. That brings the operators total UKGC bill to £11.7m ($14.4m) as of Wednesday.
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